From January 20, 2021 to October 25, 2022, 182 conversations with different users (students) have taken place on Tidio.
These conversations represent a rich bank of data to analyze for conversation designing.
Since the chat history of each user is saved, it can be studied to determine the patterns of individual conversations as well as the patterns in different users’ overall history of asking questions.
The analysis of this data will enable categorizing questions by type, determine FAQs, study the tone, lexicon, grammatical patterns, and length of my responses. The end goal of this analysis is to generate as suitable and natural conversation flowcharts as possible for developing a chatbot with a unique personality.